vx111 Privacy Policy

vx111 is an online casino and sports betting platform operating under an international gaming authority licence. The platform is accessible at vx111.net and is specifically designed for adult players (21 years and above) based in Pakistan, offering cricket betting, PSL markets, live casino games, slots, and instant PKR payment services via JazzCash, EasyPaisa, and bank transfer.

For the purposes of this Privacy Policy, "vx111", "we", "us" or "our" refers to the operating entity that holds the international gaming licence under which vx111.net operates and which acts as the data controller responsible for your personal information.

As the data controller, vx111 determines the purposes and means of processing your personal data. We are accountable for ensuring that all data processing activities described in this Policy are carried out lawfully, fairly, and transparently in accordance with applicable data protection principles and the conditions of our gaming licence.

If you have any questions about who controls your data or wish to exercise any of your data rights, please contact our Data Protection team at [email protected], clearly marking your email as a Data Privacy Request.

This Privacy Policy applies to all personal data collected by vx111 in connection with:

• The registration and operation of a vx111 player account
• Your use of the vx111 website and platform features, including all games, betting markets, and account management tools
• Deposits, withdrawals, and all payment transactions processed through your vx111 account
• KYC identity verification and ongoing account monitoring
• Customer support interactions via email, live chat, or any other channel
• Marketing communications where you have provided consent or where vx111 has a legitimate interest basis
• Responsible gaming interactions, including the use of self-exclusion or deposit limit tools

This Policy does not apply to third-party websites, payment platforms, or services that may be linked to or from vx111. Please refer to the privacy policies of those third parties directly. vx111 has no control over and accepts no responsibility for the privacy practices of external sites or services.

vx111 collects the following categories of personal data from players. The specific data collected from you may vary depending on the stage of your account lifecycle and the features you use:

vx111 does not collect biometric data, real-time location data, or any special category sensitive personal data beyond what is listed above. We do not collect data from social media profiles unless you explicitly provide it during registration or a support interaction.

vx111 collects personal data through the following channels and mechanisms:

• Directly from you: when you complete the vx111 registration form, submit KYC documents, make deposits or withdrawals, contact support, or update your account settings.
• Automatically through platform use: when you browse, log in, or play on vx111.net, our systems automatically collect technical and activity data including IP address, device information, session duration, pages visited, games played, and bet placement data.
• Through cookies and tracking technologies: vx111 uses cookies and similar tracking technologies on the platform as described in Section 8 of this Policy. These may collect data about your browsing patterns and preferences within the vx111 platform.
• From third-party service providers: vx111 may receive data about you from KYC verification partners (identity and document verification), payment processors (transaction confirmation and fraud screening data), and our gaming licence authority (in the context of regulatory compliance checks). In each case, such partners are bound by data processing agreements with vx111 and are only permitted to share data for the specific permitted purposes.
• From responsible gaming interactions: if you use self-exclusion tools, deposit limits, or cooling-off features, vx111 records this alongside your account data to ensure these protections are enforced correctly and consistently across sessions and devices.

vx111 processes your personal data only where a valid legal basis exists. The following legal bases apply to our processing activities:

• Performance of a contract: the majority of vx111's data processing is necessary for the performance of your player account contract — including account creation, operating games, processing payments, and providing customer support. Without this processing, we cannot provide the service.
• Legal obligation: vx111 is required under its international gaming licence to carry out KYC verification, anti-money-laundering checks, age verification, and transaction monitoring. Compliance with these obligations requires processing certain categories of your personal data regardless of your consent.
• Legitimate interests: vx111 processes technical data, security logs, and fraud prevention data on the basis of legitimate interests — specifically the protection of the platform, other players, and vx111 from fraud, abuse, and security threats. We conduct a legitimate interests assessment to ensure our interests are not overridden by your data protection rights.
• Consent: marketing communications (promotional emails, SMS notifications about bonuses) are sent only where you have given explicit, freely withdrawable consent at registration or subsequently through your account settings. You may withdraw marketing consent at any time by updating your communication preferences in the vx111 account dashboard.

vx111 uses your personal data for the following specific purposes:

• Account management: creating, verifying, operating, and closing your vx111 player account, including processing password resets and account security requests.
• KYC and age verification: confirming that you are at least 21 years of age and that your identity matches the information provided at registration, as required by our international gaming licence.
• Payment processing: facilitating deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast/1LINK, and processing withdrawal requests to your verified payment method.
• Fraud prevention and AML: monitoring transactions and account behaviour for indicators of fraud, money laundering, match-fixing, or bonus abuse. Suspicious activity is investigated and, where required by our licence, reported to the relevant authority.
• Responsible gaming: enforcing deposit limits, loss limits, cooling-off periods, and self-exclusions set by you, and proactively identifying at-risk gaming patterns where our monitoring systems detect them.
• Customer support: responding to your queries, resolving disputes, and maintaining records of support interactions for quality and audit purposes.
• Platform improvement: analysing aggregated, anonymised usage data to improve game performance, payment flows, and the overall vx111 player experience. This analysis does not involve identifying individual players.
• Marketing communications: sending you information about vx111 promotions, new games, PSL cricket betting markets, and special offers — but only where you have consented and subject to your communication preferences.
• Regulatory compliance: maintaining records required under our international gaming licence, including transaction logs, KYC files, and responsible gaming records, for the periods specified in our licence conditions.

vx111 does not sell or rent your personal data to any third party. We share your data only in the following strictly controlled circumstances:

• KYC and identity verification providers: third-party identity verification partners who perform document authentication and database checks as part of the KYC process. These partners act as data processors under binding data processing agreements and may only use your data for the specific verification purpose.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast/1LINK, as necessary to process your deposit and withdrawal transactions. These providers receive only the minimum data required to complete the transaction.
• Game providers: certified third-party casino and sports betting content providers whose games are available on the vx111 platform. These providers may receive your account identifier and session data for the purpose of operating the games and maintaining fairness logs. They do not receive your identity or payment details.
• Gaming licence authority: vx111's international gaming licence authority may require access to player records, transaction data, and KYC files as part of regulatory audits, compliance reviews, or investigations. Such disclosures are mandatory under our licence conditions.
• Law enforcement and regulatory bodies: where required by applicable law, court order, or the mandatory reporting obligations under our AML compliance framework, vx111 may disclose player data to the relevant Pakistani or international authority. vx111 will not notify the account holder of such disclosures where doing so would be unlawful or would prejudice an investigation.
• IT and security service providers: cloud hosting, data storage, and cybersecurity providers who support the technical operation of the vx111 platform. All such providers are bound by data processing agreements limiting their use of your data to providing the contracted service.

vx111 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device that helps the platform recognise you between sessions and operate certain features correctly. The following categories of cookies are used on vx111.net:

• Strictly Necessary Cookies: essential for the platform to function. These include session authentication cookies that keep you logged in during an active session, security tokens, and cookies that remember your responsible gaming limit settings. These cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: used by vx111 to understand how players navigate the platform — which pages are visited most frequently, where players encounter difficulties, and how game loading performance varies across different devices and mobile networks common in Pakistan (including 4G and fibre connections in Karachi, Lahore, and Islamabad). This data is aggregated and anonymised and is not used to identify individual players.
• Functional Cookies: remember your preferences such as display language, preferred currency display (PKR), and notification settings so you do not have to re-enter them each session.
• Marketing Cookies: used only where you have provided cookie consent, to track which vx111 promotional pages you have visited so that we can show you relevant offers within the platform on subsequent visits. vx111 does not use marketing cookies to track your activity on third-party websites.

You can manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent certain platform features from working correctly. To update your marketing cookie consent, visit your vx111 account settings. Standard browser cookie controls are also effective for managing vx111 cookies.

vx111 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: all data transmitted between your device and vx111 servers is protected by TLS 1.3 protocol. The vx111 platform enforces HTTPS across all pages — unencrypted HTTP connections are automatically redirected.
• Encryption at rest: sensitive stored data including CNIC numbers, identity document scans, and payment account identifiers are encrypted at rest using AES-256 encryption standards.
• Access controls: access to player personal data within vx111's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum access permissions required for their specific role. All access to sensitive data is logged and subject to periodic audit.
• Two-factor authentication: vx111 supports two-factor authentication (2FA) for player accounts, which we strongly recommend enabling via your account security settings. 2FA requires a second verification step at login, significantly reducing the risk of unauthorised account access even if your password is compromised.
• Penetration testing and vulnerability management: vx111's technical infrastructure undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Staff training: all vx111 personnel with access to personal data undergo mandatory data protection training and are bound by confidentiality obligations in their employment contracts.

While vx111 maintains strong security measures, no online platform can guarantee absolute security against all possible threats. Players are advised to use a strong, unique password for their vx111 account, enable 2FA, and ensure their own device security practices are sound — including keeping their mobile operating system updated and not using vx111 on shared or public devices.

vx111 retains your personal data for the periods set out below. After the applicable retention period expires, your data is securely deleted or irreversibly anonymised so that it can no longer be associated with you:

• Active account data: retained for the full duration of your account's active status. If your account is dormant (no login or transaction for 24 consecutive months), vx111 will contact you by email before taking any action on the account.
• Post-closure account data: following account closure (whether voluntary or by vx111), core account data including identity records, KYC documents, and transaction history is retained for a minimum of five (5) years in compliance with our international gaming licence's AML record-keeping requirements.
• Financial transaction records: retained for seven (7) years to comply with financial record-keeping obligations.
• Responsible gaming records: self-exclusion and limit-setting records are retained for a minimum of five (5) years after account closure to prevent circumvention of self-exclusion through re-registration.
• Support correspondence: customer support records are retained for three (3) years from the date of the last interaction, to enable resolution of any follow-up disputes or complaints.
• Marketing consent records: records of your marketing consent and opt-out history are retained for the lifetime of your account plus two (2) years post-closure, to demonstrate compliance with consent obligations.
• Technical logs (IP, session): retained for up to twelve (12) months for security and fraud investigation purposes, after which they are deleted or anonymised.

As a vx111 player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address:

• Right of Access: you have the right to request a copy of all personal data vx111 holds about you. We will provide this in a structured, readable format within 30 days of your verified request.
• Right to Rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For identity and KYC data, corrections may require re-submission of supporting documents.
• Right to Erasure ("Right to be Forgotten"): you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there is no overriding legitimate interest. Note that this right is subject to our legal retention obligations — we cannot delete data we are required to retain under our gaming licence or AML regulations.
• Right to Restriction: you may request that vx111 restricts processing of your data while a correction request or objection is being assessed, or where you require data to be retained beyond our standard retention period for a legal claim.
• Right to Data Portability: for data processed on the basis of consent or contract performance, you may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to Object: you may object to processing carried out on the basis of legitimate interests at any time. vx111 will cease that processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: where processing is based on your consent (primarily marketing communications), you may withdraw consent at any time via your vx111 account settings or by contacting support.

vx111 will respond to all verified data rights requests within 30 calendar days. In complex cases, this may be extended by a further 60 days, in which case we will notify you of the extension and the reason within the initial 30-day period. We do not charge a fee for standard data rights requests submitted in good faith.

vx111 does not knowingly collect personal data from persons under the age of 21. The platform is strictly for adult players aged 21 and above, as required by our international gaming licence. We enforce this through mandatory age verification as part of the KYC process for all player accounts.

If vx111 discovers or is notified that a player account belongs to a person under 21 years of age, the following steps will be taken immediately:

• The account will be permanently closed without notice
• All deposits made to the account will be returned to the original payment source after identity verification
• All gaming activity records associated with the account will be flagged and reviewed
• The incident will be reported to our gaming licence authority as required under our licence conditions
• Any personal data collected from the underage individual will be retained only for the minimum period required to process the account closure and comply with our reporting obligations, after which it will be securely deleted

If you believe that a minor has registered on the vx111 platform, please report this immediately to [email protected]. vx111 treats all reports of underage access as a priority matter.

vx111 operates under an international gaming licence, and some of our service providers — including KYC verification partners, cloud infrastructure providers, and game content providers — may be located outside Pakistan. As a result, your personal data may be transferred to and processed in countries outside Pakistan.

Where such international transfers occur, vx111 ensures that appropriate safeguards are in place to protect your data, including:

• Binding contractual clauses in data processing agreements with all recipient third parties, obligating them to protect your data to a standard equivalent to or higher than the protections described in this Policy
• Transfer only to countries or organisations that are subject to adequate data protection frameworks recognised by our gaming licence authority
• Limiting the scope of data transferred internationally to only what is strictly necessary for the third party to perform its contracted function

vx111 does not transfer personal data to any country for the purpose of circumventing applicable data protection obligations. All international data transfers are conducted with the security and rights of Pakistani players as the primary consideration.

The vx111 platform may contain references or links to third-party services such as payment providers and game software partners. This Privacy Policy applies only to personal data collected and processed by vx111 directly. It does not apply to any third-party websites, applications, or services that you may access in connection with using vx111.

When you interact with a third-party service — for example, opening your JazzCash app to complete a deposit — you are subject to that third party's own privacy policy and terms. vx111 has no control over and takes no responsibility for the privacy practices of third-party services, even where those services are used as part of your vx111 account operations.

We recommend that you review the privacy policies of all third-party services you use in connection with your vx111 account, including your mobile wallet provider and bank.

vx111 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, regulatory requirements, or applicable law. The date of the most recent update is always displayed at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data, or materially change your rights — vx111 will provide notice through one or more of the following channels prior to the change taking effect:

• A prominent notice on the vx111 platform homepage or account dashboard
• An email notification to your registered account email address
• An in-platform notification displayed on your next login

Your continued use of the vx111 platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised Policy, you should cease using vx111 and contact support to arrange account closure. The most current version of this Policy is always available at vx111.net/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vx111 handles your personal data, please contact our Data Protection team using the details below. We take all privacy-related enquiries seriously and aim to respond within 24 hours for general questions and within 30 days for formal data rights requests.

Email: [email protected]

When contacting us about a data privacy matter, please include the following in your email to help us locate your records and respond efficiently:

• Your full name as registered on your vx111 account
• Your registered account email address
• A clear description of your request or concern
• The subject line: "Data Privacy Request"

For formal data rights requests (access, erasure, rectification, portability), vx111 may need to verify your identity before processing the request. This is to ensure that we do not disclose or delete data belonging to another person in response to a request made in your name. Identity verification for data rights requests is handled via email and does not require you to re-submit KYC documents if your account has already been verified.

If you are not satisfied with vx111's response to a privacy concern or data rights request, you have the right to escalate the matter to the gaming licence authority that regulates vx111, as described in our Terms & Conditions under the dispute resolution process.